Q5Bet Privacy Policy — How We Protect Your Information

1 Overview

Q5Bet operates the online betting and gaming platform at q5bet.vin, serving Pakistani players across sports betting, live casino, slot games, fish games and other entertainment categories. When you use our platform — whether browsing as a guest, registering an account, making a PKR deposit via JazzCash or Easypaisa, or placing a bet on a PSL match — you share certain information with us. This Privacy Policy explains, in plain English, what that information is, why we need it, and how we handle it responsibly.

Q5Bet is committed to collecting only what is genuinely necessary, storing it securely, and never using it in ways that go against your interests. We do not sell your personal data to marketing companies, data brokers or any other third parties for their own commercial purposes.

By registering with Q5Bet or continuing to use our platform after this policy has been updated, you confirm that you have read and understood how your data is handled as described here. If you have questions at any point, the FAQ page and our 24/7 live chat support are both available to help.

2 Data We Collect

Q5Bet collects personal data in three main ways: information you provide directly, information generated automatically through your use of the platform, and information received from trusted third-party service providers such as payment processors and identity verification services.

Information you provide directly:

• Full legal name, date of birth, and gender (required at registration for identity verification purposes).
• Pakistani mobile number and email address (used for account communication, security alerts and promotional messages where you have opted in).
• Residential address in Pakistan (required for identity verification above certain withdrawal thresholds).
• Government-issued identity document details (CNIC number) when requested for KYC verification.
• Payment account details including JazzCash mobile wallet number, Easypaisa account number, Raast ID, or bank account information for deposit and withdrawal processing.
• Any information you voluntarily share with our support team during live chat, email correspondence or complaint submissions.

Information collected automatically:

• Device information including device type, operating system version, browser type and unique device identifiers.
• IP address and approximate geographic location (city or region level, not GPS-precise location).
• Betting and gaming activity logs, including stake amounts, game sessions, win/loss records and promotional bonus usage.
• Session timestamps, pages visited, features used and navigation patterns within the Q5Bet site and app.
• Cookie and similar tracking technology data — covered in full in the Cookies section below.

3 How We Use Your Data

Q5Bet uses collected personal data for specific, legitimate purposes. We do not use your data in ways that are incompatible with the reasons it was originally collected. The table below summarises the main purposes and the legal basis for each use:

Where Q5Bet relies on your consent to process data — such as for sending promotional emails about cricket betting offers or PSL season bonuses — you may withdraw that consent at any time by updating your communication preferences in your account settings or contacting support.

4 Payment Data and Financial Information

Q5Bet processes PKR deposits and withdrawals through trusted payment partners including JazzCash, Easypaisa, Raast and standard bank transfer channels. When you make a payment, the transaction is processed directly by the relevant payment provider using their own secure infrastructure. Q5Bet receives a transaction confirmation and reference — we do not store your full JazzCash PIN, Easypaisa mPIN, bank card numbers or any equivalent authentication credentials on our own servers.

Payment data retained by Q5Bet includes:

• The payment method type (e.g., JazzCash, Easypaisa, bank transfer).
• The mobile number or account identifier associated with the payment method — used to match withdrawals back to the correct account.
• Transaction reference numbers and amounts for record-keeping and dispute resolution purposes.
• Deposit and withdrawal history logs tied to your Q5Bet account.

Financial transaction records are retained for as long as required by applicable record-keeping standards. These records may be accessed by our compliance and fraud prevention teams during investigations and cannot be deleted on member request alone, as they form part of our financial audit trail.

5 Who We Share Your Data With

Q5Bet does not sell, rent or trade your personal data to any third party for their own marketing or commercial purposes. Data is shared only in the following limited circumstances and only to the minimum extent necessary:

• Payment processors: JazzCash, Easypaisa, Raast and banking partners receive the transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and security standards.
• Identity verification providers: Where KYC checks are required, we may share identity details with specialist verification services to confirm your identity and age.
• Game providers: Third-party game studios and live casino operators that supply games on the Q5Bet platform receive your in-game session data. They do not receive your payment details or full personal profile.
• Analytics and platform services: Anonymised or aggregated usage data may be shared with analytics providers to help us improve platform performance. This data cannot be used to identify individual members.
• Legal and regulatory requirements: Q5Bet may disclose personal data when required to do so by applicable law, court order or in response to valid legal process. We will notify you of any such disclosure where we are legally permitted to do so.
• Business transfers: In the event of a merger, acquisition or sale of all or part of Q5Bet's business, member data may be transferred as part of that transaction. You will be notified if this occurs and if the new owner's privacy practices differ materially from this policy.

All third-party service providers engaged by Q5Bet are contractually required to handle your data securely, use it only for the specific purpose for which it was shared, and not to retain it beyond what is necessary for that purpose.

6 Cookies and Tracking Technologies

Q5Bet uses cookies and similar technologies on both the desktop website and the mobile app to make the platform work properly, remember your preferences and understand how members use different features. Here is a breakdown of the cookie types in use:

• Essential cookies: Required for the platform to function — these handle your login session, keep your account active during a session, and enable core features like the bet slip and deposit flow. These cannot be disabled without breaking the platform.
• Functional cookies: Remember your preferences such as language settings, preferred sports category, and interface display options. Disabling these means you will need to re-enter preferences on each visit.
• Analytics cookies: Help us understand which pages and features are most used, where members encounter problems, and how the platform can be improved. Data collected is aggregated and anonymised.
• Marketing cookies: Used to personalise promotional communications — for example, showing you cricket betting offers during PSL season rather than generic messages. These are only active if you have opted in to marketing communications.

You can manage cookie preferences through your browser settings at any time. Note that disabling essential cookies will affect your ability to log in and use the platform. The Q5Bet mobile app uses equivalent in-app tracking technologies governed by these same principles.

7 Data Security

Q5Bet takes the security of your personal and financial data seriously. We apply the following technical and organisational safeguards to protect your information:

• All data transmitted between your device and Q5Bet's servers is encrypted using industry-standard SSL/TLS protocols. The padlock icon in your browser confirms this encryption is active whenever you are on q5bet.vin.
• Account passwords are stored using strong one-way hashing algorithms — Q5Bet staff cannot see your password in plain text.
• Access to personal data within Q5Bet's systems is restricted to staff who require it for their specific job function — we apply role-based access controls with full audit logging.
• Payment processing is handled through the secure infrastructure of PCI-compliant payment providers. Q5Bet does not handle raw card data or mobile wallet PINs.
• Automated fraud detection systems monitor account activity continuously, flagging unusual patterns such as login attempts from unfamiliar locations or abnormal deposit behaviour.
• Internal security reviews and platform penetration testing are conducted periodically to identify and address potential vulnerabilities.

While we apply robust security measures, no online platform can guarantee absolute security against all possible threats. In the unlikely event of a data breach that affects your personal information, Q5Bet will notify affected members promptly and take immediate steps to contain and remediate the incident.

8 Data Retention

Q5Bet retains your personal data only for as long as it is necessary for the purposes described in this policy. The specific retention periods vary depending on the type of data:

• Active account data (name, contact details, preferences) is retained for the duration of your account plus a period after closure to handle any outstanding queries, disputes or regulatory requirements.
• Financial transaction records are retained for the period required by applicable financial record-keeping standards and cannot be deleted on individual request as they form part of our compliance audit trail.
• KYC and identity verification documents are retained for the period required by anti-money laundering obligations, after which they are securely deleted.
• Communication records (support chat logs, email correspondence) are retained for a reasonable period to assist with follow-up queries and dispute resolution, then deleted.
• Marketing data (email opt-in preferences, campaign interaction logs) is retained until you withdraw your consent to marketing, at which point it is removed from our active marketing systems promptly.

When data is no longer required, it is securely deleted or irreversibly anonymised so that it can no longer be linked back to any individual.

9 Your Privacy Rights

As a Q5Bet member, you have the following rights with respect to your personal data. To exercise any of these rights, contact our support team via live chat or at the email address listed in the Contact section below.

Q5Bet aims to respond to all data rights requests within 30 days. Complex requests may take longer, in which case we will keep you informed of progress.

10 Minors and Age Policy

Q5Bet's platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under 18. If we become aware that a minor has registered an account or provided personal information, we will immediately suspend the account, delete the associated data and return any deposited funds in accordance with our Terms and Conditions.

If you believe a minor may have accessed Q5Bet using falsified age information, please contact our support team immediately so we can investigate and take appropriate action. Protecting underage individuals from access to gambling platforms is a shared responsibility — Q5Bet takes it seriously and conducts age verification checks where there is any reason for concern.

Parents and guardians are encouraged to use device-level parental controls and internet filtering tools to prevent underage access to gambling and betting platforms, including Q5Bet. More guidance on this is available on our Responsible Gaming page.

11 Policy Updates

Q5Bet may update this Privacy Policy from time to time to reflect changes in how we operate, new services we introduce, updated payment methods such as new mobile wallet integrations, or changes in applicable data protection standards. When we make material changes, we will notify registered members via their registered email address or through a prominent notification on the platform before the changes come into effect.

The updated policy will always be published on this page with a revised "Last updated" date at the top. We encourage you to review this page periodically — particularly when we send you a notification about a policy update — so you are always aware of how your data is handled. Continued use of the Q5Bet platform after notification of changes constitutes your acceptance of the updated policy.

12 Contact and Privacy Queries

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal information has been handled, please get in touch with Q5Bet's support team. We are available 24 hours a day, 7 days a week.

• Live Chat: Available directly on the Q5Bet website and mobile app — the fastest way to reach us for privacy-related questions.
• Email: [email protected] — for formal data access, correction or deletion requests. Include your registered email address and a brief description of your request.
• FAQ: Visit the FAQ page for answers to common questions about account data, cookies and payment information handling.